Dimitri Daleno Warranty

Pursuant to Legislative Decree 206/2005 ("Consumer Code"), Dimitri Daleno offers a 24-month Legal Guarantee. Based on the 24-month Legal Guarantee, starting from the purchase date indicated on the Warranty Certificate, Dimitri Daleno is responsible to the consumer (the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out) for conformity defects not detectable at the time of purchase.

A conformity defect exists when the product is not suitable for the use for which it is habitually intended, does not conform to the description or does not possess the qualities promised by the seller, does not offer the usual qualities and performance of a good of the same type, or is not suitable for the particular use desired by the consumer if brought to the seller's attention at the time of purchase and accepted by the seller (Article 129 of the Consumer Code). A conformity defect that manifests itself within 24 months from the date of purchase of the good must be reported within 2 months from the date the defect was discovered. Unless proven otherwise, conformity defects that manifest themselves within 6 months of delivery of the good are presumed to have existed at that date. In the event of a conformity defect, the consumer has the right to the restoration, free of charge, of the conformity of the good by means of repair or replacement (Article 130 of the Consumer Code).

The consumer may ask the seller, at their discretion, to repair the good or replace it, free of charge in both cases, unless the requested remedy is objectively impossible or excessively burdensome compared to the other.

Repairs or replacements must be carried out within a reasonable period from the Consumer's request. If, within a maximum of 60 days, Dimitri Daleno is unable to return the repaired product, the consumer may request one of the alternative remedies (replacement, contract termination, price reduction). Dimitri Daleno will arrange to send the product for any repairs to the Technical Assistance Center authorized by the Manufacturer.

Times and methods for exercising the Legal Guarantee for online purchases
The Customer can report the defect of the purchased product by bringing the product to the point of sale or by sending a communication via email to info@dimitridaleno.com