Yes, the shipment is trackable. You will receive a confirmation email after placing the order, while the tracking code will be sent by the courier to whom the shipment will be entrusted.

During periods of high demand, orders may experience delivery delays. Shipments are entrusted to third-party couriers: any delays attributable to the courier are not our responsibility.
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Orders are shipped within 1-2 business days. Delivery times vary depending on the delivery location, but you will generally receive your package within 3-5 business days.

Shipping costs vary depending on the destination. For orders over 80 euros, shipping is free.

We accept several payment methods to offer you maximum convenience: Credit card or prepaid debit card (VISA, MASTERCARD, Postepay), Apple Pay, Google Pay, and Shopify Payments.

Dimitri Daleno Gift Cards are available and valid for gifting a piercing with one of our professionals, as well as for purchasing our titanium or gold jewelry, and for the Permanent Piercing service.
You can pick up the physical Gift Card in-store or receive it digitally by paying online.
It is valid for 6 months.

Our return policy lasts 30 days. Unfortunately, if 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Gift cards are exempt from being returned.
All details about our returns and refund policy can be found at the following link: https://dimitridaleno.com/politica-di-rimborso/

You can write us an email at info@dimitridaleno.com or via whatsapp at +39 3758324875

Anodizing is an electrochemical process that creates a protective oxide layer on the surface of titanium jewelry, increasing its resistance to corrosion and wear.
This treatment not only improves the physical properties of the material but also allows for different color shades: each variation in the oxide layer corresponds to a different color.
The colors develop naturally during the process, without the use of pigments or paints, ensuring a uniform, safe, and durable finish.

Products are always sold individually.

You will find a wide selection of titanium jewelry, therefore completely body-compatible, and a careful selection of 14Kt and 18Kt gold products.

On the website, you can find accessories like mosquitos and tapers that will make it easier to insert your jewelry and allow you to tighten them to prevent loss.

Piercing healing times can vary from person to person, as each body reacts differently. It is therefore important to be patient and carefully follow all aftercare instructions.
Even a seemingly healed and well-scarred piercing can occasionally present minor discomfort or changes over time.
Some piercings heal quickly, while others require a longer and more delicate healing period. To promote proper healing, it is essential to adopt consistent aftercare and rely on qualified professionals.

Our team is always available and ready to assist you with any questions or concerns.
You can contact us via email at info@dimitridaleno.com or via WhatsApp at +39 3758324875
link: https://dimitridaleno.com/politica-di-rimborso

Even after the healing period, it is important to continue to take care of your piercings to keep them healthy and clean over time.
We recommend using our specific product "CLEAN your piercing", formulated for daily piercing hygiene.
Apply it by spraying it directly on the affected area a couple of times a day and leave it to work, without the need for rinsing, for effective and gentle cleaning.